Return Policy

We hope you love your Cybertake purchase! However, if you're not completely satisfied, we've made the return process simple and hassle-free.

Products Purchased from Retailers

If you purchased your product from a retailer, please return it directly to the place of purchase. The retailer will provide their return and refund policy. Note that return and refund policies may vary according to local laws and regulations.

 

Cancellation

  • Customers may request a full refund within 24 hours of placing an order on Cybertake.com.
  • A transaction fee will apply for refund requests made after 24 hours but before delivery:
    • Credit Card Users: 2.6%
    • PayPal Users: 3.6%
    • Afterpay Users: 5.6%

Important: Orders cannot be cancelled more than 30 days after shipping.

 

Returns Outside the 30-day Period

We cannot accept returns after the 30-day return period. If your product is not functioning correctly, it may be eligible for repair under your Cybertake warranty. Please complete the form at the end of the Warranty Policy or contact Cybertake Support for troubleshooting assistance.

 

Return Policy

 

You’ll be charged for shipping and a transaction fee (2.6% for credit card users, 3.6% for PayPal users, 5.6% for Afterpay users.) in the event of a return on your order. 

 

Ineligible Items for Returns

  • Refurbished products and Final Sale items are not eligible for returns but may qualify for warranty service.
  • Used products are not eligible for refunds or exchanges.
  • Machines with incidental or consequential damages are not eligible for returns but may qualify for paid maintenance services.

 

Eligible Returns

Complete & unused items in original packaging:

Product must be complete, unused, and in their original packing.  Return can only be considered within 30 days of receiving them. We will refuse returns if you do not keep the original packing.

Opened items (with original packaging):

Product must be complete and repackaged with the original packaging. Our team will assess the condition of the items when it arrives back at our Warehouse prior processing the refund.

Opened items (without original packaging):

Products must be repackaged securely to avoid damage. A 30% restocking fee will apply. The product and accessories must not have cracks, dents, scratches, or modifications affecting resale value.

 

Quality Issues

For issues related to product quality, we offer a full refund or one-time free replacement within 30 days of receiving the product.

 

Return Requests After Shipment

If your order has already been shipped, you must accept the package before initiating a return. Contact Cybertake Support at sales@cybertake.com for return instructions. Double shipping fees may be deducted from your refund if you reject a shipment.

 

Intentional Modifications

Products with cosmetic alterations or modifications that impact resale, refurbishment, or usability will void the terms of the return policy.

 

Return & Refund Process

 

Step 1 – Contact Support

Email Cybertake Support at sales@cybertake.com with proof of purchase (e.g., invoice number) and reason for return..

 

Step 2 - Confirmation

Our team will respond within 48 hours to review and confirm your request.

 

Step 3 – Return Authorisation

Once approved, you will receive a return label and packaging instructions from us via email. Please return all attachments back to us in the Cybertake original package with the protective foam. The return shipping fee will be at your expense (refer to the detailed fees below).

 

Step 4 – Refund Processing


Upon receiving and inspecting the returned product, we will process your refund to the original payment method within 14 business days. You will receive an email notification when your refund is complete. If you have not received the refund after 14 business days, please contact us via sales@cybertake.com.

 Note:

  • Returns must be initiated within7 days of receiving the return label.
  • Ensure all components are returned in proper packaging to avoid damage during transit. Deductions may be made from your refund for any damages. Cybertake may deduct from your refund if the returned product is damaged upon return.

 

 Return Shipping Cost

The return shipping fee includes handling charges and is deducted from your refund.

Product

Return Shipping Cost

S1 Pro / S2 Pro

$55

Remote Control

$25

Storage Bag

$35


Please note that return shipping costs include shipping costs and handling fees.

Contact Us

For assistance, reach out to our after-sales team: